2015-16 Catalog

Medical Office Assistant

Certificate

http://www.sandburg.edu/academics/medical-administrative-specialist

Medical Office Assistants perform routine clerical and organizational tasks.  They organized files, draft message, schedule appointments, and support other staff.   Carl Sandburg College offers a certificate program designed to prepare students with the skills needed for medical office work, including keyboarding, electronic health records, word processing, medical terminology, medical transcription and communication skills.

Working Conditions:  Most medical office assistants work in comfortable office settings. Virtual assistants typically work from a home office.

Employment:  Graduates are qualified for office positions in a clinic or hospital, for positions as assistants in a medical office, medical transcriptionists or medical billing/insurance assistants.

Admission to the Program:  Open

First-Time Enrollees

  • Complete an application for admission and, if desired, apply for financial aid.
  • Send an official high school transcript or GED score report to the Admissions and Records Office.
  • Complete the placement exam, COMPASS.
  • Meet with an advisor/counselor to select classes and complete the registration process.

Department of Career, Technical & Health Education
2400 Tom L. Wilson Blvd.
Galesburg, IL 61401
Phone: 309.345.3500
welcomecenter@sandburg.edu

For Graduation Requirements:

http://catalog.sandburg.edu/academicinformation/#graduation_policies_and_procedures

 

Certificate

First Year
Fall SemesterSemester Hours
AOP.100Careers for Office Professional 1
AOP.101Keyboarding & Formatting 1 3
AOP.130Electronic Health Records 2
BOC.101Business Records Management 2
BOC.120Customer Service 2
PSY.101, 107, or SOC 101Introduction to Psychology (or Positive Psychology or Introduction to Sociology) 3
MDT.100Medical Terminology 2
Spring Semester
AOP.102Keyboarding & Formatting 2 3
AOP.117Medical Transcription 1 3
AOP.201Business English 2
AOP.234Insurance & Billing in Medical Office 3
ICT.110Computer Software Applications 3
SPE.110 or 120Interpersonal Communication (or Introduction to Public Speaking ) 3
 Total Program Hours: 32.0
 

(Students who do not expect to complete their degree within five years should refer to the Graduation Requirements section in this catalog.)

Culbertson, Vickie L
assistant professor, administrative office professional

Hawkinson, Carrie A
assistant professor, administrative office occupations

Higgins, Diana D
assistant professor, administrative office professional/graphic design
associate dean of career technical health education

AOP.100 Careers for Office Professional11

This course is an exploration of office careers. Office professionals in areas such as: medical, legal, government, education, manufacturing, and financial services will present synopses of career opportunities. Students will be required to participate in seminars to discuss and report on the information presented. It is recommended that students take this course during the first semester of an office program.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.101 Keyboarding & Formatting 1223

This is the first course for individuals who have had no significant prior instruction in keyboarding. Instruction emphasizes the concepts and techniques involved in mastering the computer keyboard, various letter styles, reports, and tables. Minimum five-minute timing speed on straight copy material of 30 gross words per minute (with five errors or less) is required to successfully complete the course.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.102 Keyboarding & Formatting 2223

This is the second semester course in keyboarding. The concepts and techniques presented in AOP.101 will be strengthened with more attention on special letters, forms, tables, and reports. Speed and accuracy development will be stressed. Minimum five-minute timing speed on straight-copy material of 45 gross words per minute (with five errors or less) is required to successfully complete the course. Students also enrolled in AOP.116 are expected to maintain concurrent enrollment to ensure success in this course.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with a minimum grade of C Concurrent enrollment in AOP.116. Medical Administrative,Specialist and Legal Office Assistant majors are exempt,from the AOP.116 prerequsite.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.117 Medical Transcription 1143

This course provides students the experience of transcribing a variety of medical documents through the use of transcription equipment and computers. Students who complete this course will strengthen their medical vocabulary, as well as their grammar, punctuation, and proofreading skills.
Offered: Fall or Spring or Summer
Prerequisites: Take AOP.102 Concurrent enrollment in MDT.100
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.130 Electronic Health Records122

This course introduces students to electronic health records used in different health care settings and will develop student skills in utilizing software to record medical records in an electronic format. Topics covered include converting paper records to electronic format, using electronic health records in a hospital and a medical office, how electronic medical health records interact with other hospital information systems, and challenges to privacy and security including HIPAA. Students will complete hands-on exercises working with electronic medical records software.
Offered: Fall
Prerequisites: AOP.101 and MDT.100
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.201 Business English22

This course provides a comprehensive coverage of effective business communications. In addition, it is designed to review grammar, punctuation, capitalization, number usage, abbreviation styles, and spelling.
Offered: Spring
Prerequisites: A score of 38 or higher on the writing section of the COMPASS exam or completion of ENG.098 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.234 Insurance & Billing in Medical Office223

This course introduces students to the basic information used in medical insurance and patient billing procedures. Topics covered include insurance terminology, government insurance programs, billing practices and computer software used for billing in a hospital or medical office.
Offered: Spring
Prerequisites: Take AOP.101 Concurrent enrollment in ICT.110
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.101 Business Records Management22

This course focuses on the development, management, and maintenance of a record management system. Basic storage and retrieval methods will be discussed and applied. Records retention, transfer, and disposition, according to records retention schedules, will also be presented. In addition, records and information management technology will be discussed.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.120 Customer Service22

This course introduces students to the concepts and skills needed for success in retail and business careers. Topics include listening techniques, verbal and non-verbal communication skills, and the effective use of technology. The ability to effectively interact with customers, to handle customer service issues, and to establish customer relationships and loyalty will be emphasized. Students will also be introduced to methods for effectively managing stress and conflict.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

ICT.110 Computer Software Applications33

This course in software applications will provide students with an overview of a computer operating system and commonly used computer software. Students will gain experience with word processing and database management tasks, presentation software, and spreadsheets. Additional software programs associated with the Windows environment will be explored. This course may be used to satisfy the computer requirement common for students planning to transfer to a four-year college or university.
Offered: Fall or Spring or Summer
Prerequisites: Take AOP.101 or or BOC.107 or appropriate articulated high school credit.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable Elective Only

MDT.100 Medical Terminology22

This course is designed for anyone desiring a background in the language of medicine, and presents a system of learning medical terms from word roots, combining forms, prefixes and suffixes. By the end of the course the student will be able to recognize, build, define and spell correctly literally thousands of medical words from the elements learned, and be proficient in using a medical dictionary. This course is useful for anyone in the health care professions: those working in hospitals (nurses, radiologic technologists, unit secretaries, people in medical records or the business office, etc.) in a doctor's office, in nursing homes or those in Emergency Medical Technology. Those entering nursing will find Medical Terminology a great asset to understanding lectures and textbooks, making their learning easier.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

PSY.101 Introduction to Psychology33

This course is designed to provide an understanding of a variety of topics within the field of psychology. It is not only designed for students planning on majoring in psychology, but for those who have an interest in the scientific basis of behavior, thought, and the physiological processes that underlie each.
Offered: Fall or Spring or Summer
Prerequisites: A COMPASS Reading score of 83 or above is required to enroll in this course, or RDG.096 with a grade of C or better or an ACT Reading score of 20 or higher.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AFA, AAS, AGS, and Certificates where applicable. IAI Course No. S6 900
General Education -- Social Science

SOC.101 Introduction to Sociology33

The purpose of this course is to acquaint the student with the discipline of sociology as it applies to contemporary American society. This course provides an orientation to the student interested in social science or the helping professions. Among specific topics to be studied are: how the sociologist gathers information, the importance of culture and symbols, personality development, the changing structure of the family, social class and inequality, race and ethnicity, and deviant behavior.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate; AA, AS, AFA, AAS, AGS, and Certificates where applicable. IAI Course No. S7 900
General Education -- Social Science Human Relations

SPE.110 Interpersonal Communication33

This course attempts to develop an awareness of, and an insight into, the choices that are made by participation in face-to-face, non-public, human communication. The text and lectures are designed to create an understanding of theories and principles. Experiential exercises encourage the student to apply this understanding, and to use it in interpreting his/her own and other people's attempts at communication. Among the topics covered are the communication process, the self as a communicator, verbal and nonverbal language, cooperation and conflict, etc. This course is intended for persons planning to pursue a baccalaureate degree and those who desire to improve their verbal communication.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable Elective Only Human Relations

SPE.120 Introduction to Public Speaking33

This is a performance course in public speaking. The principles of oral public communication will be presented through readings and lecture. The student will apply these principles in the speeches presented to the class. Emphasis will be placed on outlining and the discovery and organization of important ideas and the communication of those ideas to a specific audience. Written evaluation of speeches will be required to enhance critical communication skills. This course is intended for individuals who desire to complete a bachelor's degree and those who desire to develop competence in public speaking.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AFA, AAS, AGS, and Certificates where applicable. IAI Course No. C2 900
General Education -- Communications