2015-16 Catalog

Computer Technician

Certificate

www.sandburg.edu/academics/computer-technician

This program prepares students for entry-level positions in PC installation, maintenance and repair professions.  Common career titles include PC support technician, hardware specialist, help desk support specialist, hardware configuration technician, and many others.  Student will examine PC software, including operating systems, office applications, network management, and desktop utilities.  Courses also introduce a variety of current hardware technology, including CPU features and functions, system architecture, storage technology, backup devices, multimedia devices, and data communication equipment.  This program prepares students for the CompTIA A+ and Network+ and MCTS certification exams.

Admission to the Program:  Open

First-Time Enrollees

  • Complete an application for admission and, if desired, apply for financial aid.
  • Send an official high school transcript or GED score report to the Admissions and Records Office.
  • Complete the placement exam, COMPASS.
  • Meet with an advisor/counselor to select classes and complete the registration process.

Computer Information Systems Course Completion Requirement

For credit toward degree requirements, all ICT courses must have been completed during the five school years preceding conference of the degree or must have the approval of the Dean of Career, Technical, and Health Education Programs or Program Coordinator.

*NOTE: Computer Technician Certificate conferred upon successful completion of the required 30 hours contained in the first and second semesters plus summer session of this program. A.A.S. Degree conferred upon successful completion of all 62 required hours.

Department of Career, Technical & Health Education
2400 Tom L. Wilson Blvd.
Galesburg, IL 61401
Phone: 309.345.3500
welcomecenter@sandburg.edu

Certificate

First Year
Fall SemesterSemester Hours
ICT.110Computer Software Applications 3
ICT.125Foundations of Information Technology 3
ICT.170Hardware Installation & Maintenance 3
ICT.180Windows Networking & Operating System 3
Spring Semester
BOC.120Customer Service 2
ICT.135Mobile Technologies 3
ICT.160Introduction to Internetworking 3
ICT.182Implementing Ms Network Infrastructure 3
 Total Program Hours: 23.0
  • Note:
    • Successful completion of this Certificate also completes the first year of the IT LAN & Security Specialist AAS degree

(Students who do not expect to complete their degree within five years should refer to the Graduation Requirements section in this catalog.)

Higgins, Diana D
assistant professor, administrative office professional/graphic design
associate dean of career technical health education

Johnson, Cynthia S
instructor, computer information systems

Lee, Linda L
associate director of educational technology and innovation

BOC.120 Customer Service22

This course introduces students to the concepts and skills needed for success in retail and business careers. Topics include listening techniques, verbal and non-verbal communication skills, and the effective use of technology. The ability to effectively interact with customers, to handle customer service issues, and to establish customer relationships and loyalty will be emphasized. Students will also be introduced to methods for effectively managing stress and conflict.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

ICT.110 Computer Software Applications33

This course in software applications will provide students with an overview of a computer operating system and commonly used computer software. Students will gain experience with word processing and database management tasks, presentation software, and spreadsheets. Additional software programs associated with the Windows environment will be explored. This course may be used to satisfy the computer requirement common for students planning to transfer to a four-year college or university.
Offered: Fall or Spring or Summer
Prerequisites: Take AOP.101 or or BOC.107 or appropriate articulated high school credit.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable Elective Only

ICT.125 Foundations of Information Technology223

Foundations of Information Technology is designed for the degree seeking Computer Information System Students. This course is an overview of basic computer technology. This is a hands-on course that introduces the student to core concepts of computer technology in order to be successful in more advanced computer course. Topics include but are not limited to: Computers and Digital Basics, Hardware, Software, Operating Systems, File Management, LANs, WANs, The Internet, The Web, E-mail and Digital Media. This course also gives the student a foundation in basic office application software as well as research and presentation skills necessary to be a successful computer professional.
Offered: Fall
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

ICT.135 Mobile Technologies223

This course will expose students to emerging technologies, issues, and concepts in wireless and mobile networks. A variety of technologies will be studied on how they exist and function. Technologies may vary each time this course is offered as this type of technology is rapidly changing.
Offered: Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

ICT.160 Introduction to Internetworking143

This is the first of four courses providing students with classroom and laboratory experience in networking technologies that will provide them with entry-level skills in computer networking. Course content includes, but is not limited to, safety practices, networking, network terminology and protocols, network standards, working with LANs and WANs, understanding the OSI model, cabling and use of cabling tools, working with routers and doing router programming, network topologies (primarily the star topology) and IP addressing. Emphasis is given to decision-making and problem-solving techniques in applying scientific, mathematical, communication and social studies skills and concepts to network problems. Instruction and training is also provided in the proper care, maintenance and use of networking software, tools and equipment as well as the consideration of local, state and federal safety, building and environmental codes and regulations.
Offered: Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

ICT.170 Hardware Installation & Maintenance223

This course covers the basic hardware of a microcomputer. Topics include component identification, memory systems, internal and external component installation and configuration, preventive maintenance, procedures, upgrading, documentation procedures, diagnosis and troubleshooting, and basic component repair. Upon completion of the course, students should be able to select appropriate microcomputer equipment, upgrade and maintain existing equipment, and diagnose and repair non-functional components.
Offered: Fall
Prerequisites: Take ICT.180 previously or concurrent enrollment.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable. General Education: Not applicable..
General Education -- Not Applicable

ICT.180 Windows Networking & Operating System223

This course is to provide individuals who are new to Microsoft Windows with the knowledge necessary to understand and to indentify the tasks involved in supporting Windows networks. This is an introductory course designed to provide an overview of networking concepts and how they are implemented in Windows. This course will help the student prepare for the Microsoft Certified Technology Specialist examination.
Offered: Fall
Prerequisites: Take ICT.125 or concurrent enrollment.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable. General Education: Not applicable..
General Education -- Not Applicable

ICT.182 Implementing Ms Network Infrastructure223

This course is for support professionals who are new to Microsoft Windows and will be responsible for installing, configuring, managing, and supporting a network infrastructure that uses the Microsoft Windows Server products. This course will help the student prepare for the Microsoft Certified Technology Specialist examination.
Offered: Spring
Prerequisites: Take ICT.180.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable. General Education: Not applicable..
General Education -- Not Applicable