2014-15 Catalog

Administrative Office Professional

Associate in Applied Science

http://www.sandburg.edu/academics/administrative-office-professional

This curriculum prepares students with the efficient skill level needed for administrative/executive work, including keyboarding, speedwriting, office management, communications, computers and other office technology. Graduates are qualified for positions as administrative/executive assistants and office managers.

Admission to the Program:  Open

First-Time Enrollees

 

  • Complete an application for admission to the College and, if desired, apply for financial aid.
  • Send an official high school transcript or GED score report to the Admissions and Records Office.
  • Complete the placement exam, COMPASS.
  • Meet with an advisor/counselor to select classes and complete the registration process.

Department of Career, Technical & Health Education
2400 Tom L. Wilson Blvd.
Galesburg, IL 61401
Phone: 309.345.3500
welcomecenter@sandburg.edu

Associate in Applied Science

First Year
Fall SemesterSemester Hours
AOP.100Careers for Office Professional 1
AOP.101Keyboarding & Formatting 1 3
BOC.100Business Mathematics 3
BOC.101Business Records Management 2
BOC.120Customer Service 2
PSY.101 or SOC.101Introduction to Psychology 3
Spring Semester
AOP.102Keyboarding & Formatting 2 3
AOP.116Introduction to Microsoft Word 3
AOP.201Business English 2
BOC.103Office Technology 3
CIS.112Computer Software Applications 3
CIS.116Website Support 2
Second Year
Fall Semester
ACC.101Principles of Financial Accounting 3
AOP.203Office Procedures 3
BOC.102Business Communications 3
BUS.100Introduction to Business 3
SPE.110 or SPE.120Interpersonal Communication 3
Spring Semester
AOP.216Advanced Microsoft Word 3
BUS.201Management Fundamentals 3
CIS.242Advanced Computer Software Applications 3
ENG.120Report Writing 3
AOP.291 or AOP.292Professional Internship 1 3
 Total Program Hours: 60.0
 

(Students who do not expect to complete their degree within five years should refer to the Graduation Requirements section in this catalog.)

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AOP Courses

AOP.100 Careers for Office Professional11

This course is an exploration of office careers. Office professionals in areas such as: medical, legal, government, education, manufacturing, and financial services will present synopses of career opportunities. Students will be required to participate in seminars to discuss and report on the information presented. It is recommended that students take this course during the first semester of an office program.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.101 Keyboarding & Formatting 1223

This is the first course for individuals who have had no significant prior instruction in keyboarding. Instruction emphasizes the concepts and techniques involved in mastering the computer keyboard, various letter styles, reports, and tables. Minimum five-minute timing speed on straight copy material of 30 gross words per minute (with five errors or less) is required to successfully complete the course.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.102 Keyboarding & Formatting 2223

This is the second semester course in keyboarding. The concepts and techniques presented in AOP.101 will be strengthened with more attention on special letters, forms, tables, and reports. Speed and accuracy development will be stressed. Minimum five-minute timing speed on straight-copy material of 45 gross words per minute (with five errors or less) is required to successfully complete the course. Students also enrolled in AOP.116 are expected to maintain concurrent enrollment to ensure success in this course.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with a minimum grade of C and AOP.116 or concurrent enrollment in AOP.116. Medical Administrative Specialist and Legal Office Assistant majors are exempt from the AOP.116 prerequisite.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.103 Speedwriting 133

Speedwriting is an alphabetic system of shorthand based on the letters of the alphabet and common punctuation marks used in longhand. This course is a first course for individuals who have had no significant prior instruction in Speedwriting. It is designed for the student who wants to learn a note taking skill for professional or personal use quickly and easily. Basic theory is introduced with heavy emphasis on reading and theory. Dictation and transcription are also introduced. The minimum speed requirement for satisfactory completion of this course is 60 words per minute for two minutes or 50 words per minute for three minutes with a minimum of 95 percent accuracy. A complete brief form and abbreviation test will also be given and must be passed with 95 percent or better accuracy in order to successfully complete this course.
Offered: Spring
Prerequisites: AOP.101 or concurrent enrollment in AOP.101
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.107 Website Creation33

This course teaches the essentials of one of the most powerful tools for building Web sites without HTML. Students will learn the principles of site design and navigational structures, and how to manipulate text, graphics, and buttons. Students will also discover how to organize their pages professionally with tables, how to choose a Web Presence Provider, how to publish their site on the Web, and how to attract visitors to their site. This course will utilize software such as Microsoft FrontPage.
Offered: Fall or as Needed
Prerequisites: CIS.112
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.113 Machine Transcription.532

This course provides students the experience transcribing documents from a variety of businesses and professions. Upon completion of this course, students will increase their business vocabulary and strengthen their grammar, punctuation, and proofreading skills.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with minimum grade of C
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.116 Introduction to Microsoft Word223

This course introduces students to creating, formatting, customizing, proofing, editing, maintaining, managing, and printing documents. Additional topics include merging documents, sorting text, selecting records, inserting elements, and creating and enhancing tables and charts.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with a minimum grade of C
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.117 Medical Transcription 1143

This course provides students the experience of transcribing a variety of medical documents through the use of transcription equipment and computers. Students who complete this course will strengthen their medical vocabulary, as well as their grammar, punctuation, and proofreading skills.
Offered: Fall or Spring or Summer
Prerequisites: AOP.102 or concurrent enrollment and MDT.100
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.120 Legal Terminology & Concepts22

This course provides a logical frame of reference in the study of basic concepts and terminology in the legal field. In addition, this course will provide an analysis of the court system and the procedures involved in practice before the courts.
Offered: Fall
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.130 Electronic Health Records122

This course introduces students to electronic health records used in different health care settings and will develop student skills in utilizing software to record medical records in an electronic format. Topics covered include converting paper records to electronic format, using electronic health records in a hospital and a medical office, how electronic medical health records interact with other hospital information systems, and challenges to privacy and security including HIPAA. Students will complete hands-on exercises working with electronic medical records software.
Offered: Fall
Prerequisites: AOP.101 and MDT.100
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.201 Business English22

This course provides a comprehensive coverage of effective business communications. In addition, it is designed to review grammar, punctuation, capitalization, number usage, abbreviation styles, and spelling.
Offered: Spring
Prerequisites: A score of 38 or higher on the writing section of the COMPASS exam or completion of ENG.098 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.203 Office Procedures33

This course introduces a variety of topics and practices intended to promote personal and professional development. Topics covered include professional ethics, theories of leadership, telework, and an overview of job search techniques. Communication techniques will be applied to the process of making effective presentations, providing proper customer service, and communicating effectively using telecommunications. Strong written and oral communication skills will be emphasized. Students will also gain insight into stress, anger and time-management techniques.
Offered: Fall
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.205 Specialized Software Apps-Legal Office244

This course will introduce the fundamentals of how to use computer technology to accomplish tasks performed by legal assistants in a law office. Programs included will be word processing, spreadsheets, databases and law office-specific software such as timekeeping and billing, case management/docket control, electronic discovery, litigation support, computer assisted research and CD-Rom legal databases, the electronic courthouse/automated courtroom and presentation graphics.
Offered: Fall
Prerequisites: AOP.102 with a grade of C or better and CIS.112 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.216 Advanced Microsoft Word223

This course explores advanced features and builds on skills introduced in AOP.116. Topics covered include enhancing, customizing, and organizing document content. Additional advanced features covered pertain to document references, forms, outlines, macros, and document protection.
Offered: Fall or Spring or Summer
Prerequisites: AOP.116
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.217 Medical Transcription 2143

This course provides students the experience of transcribing a variety of medical documents through the use of transcription equipment and computers. Students who complete this course will strengthen their medical vocabulary, grammar, punctuation, and proofreading skills.
Offered: Fall or Spring or Summer
Prerequisites: AOP.117
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.220 Legal Document Processing143

This course explores the preparation of legal documents. Emphasis is placed on developing and understanding the different formatting styles used in the legal field. Students will also be introduced to software packages used in the preparation of legal documents. Students who complete this course will strengthen their legal vocabulary, in addition to their grammar, punctuation, and proofreading skills.
Offered: Spring
Prerequisites: AOP.116, or concurrent enrollment and AOP.120
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.231 Advanced Electronic Health Records33

This course is an extension of Electronic Health Records, AOP.130. Further application of skills and knowledge will be implemented with the use of actual electronic health record experiences. Case studies using industry-standard software in a variety of simulated medical environments will prepare students to transform theoretical electronic health record concepts into practical usage.
Offered: Spring
Prerequisites: Take AOP.130 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

AOP.234 Insurance & Billing in Medical Office223

This course introduces students to the basic information used in medical insurance and patient billing procedures. Topics covered include insurance terminology, government insurance programs, billing practices and computer software used for billing in a hospital or medical office.
Offered: Spring
Prerequisites: AOP.101, CIS.112 or concurrent enrollment.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.291 Professional Internship 1153

Students who are currently employed will perform a research project on a topic of interest to the student and his/her firm. The project will be supervised by the supervising instructor and a job site supervisor.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

AOP.292 Professional Internship 2153

The objective of this course is to integrate classroom theory with business practice. All students will receive on-the-job training with selected area businesses in the public and private sectors. All internship positions will be supervised by the supervising instructor and a job site supervisor. The positions associated with this internship will be non-paying positions. The prerequisite for this course is courses applicable toward the chosen curriculum and permission of supervising instructor, program coordinator or Dean of Career Technical and Health Education programs.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

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BOC Courses

BOC.100 Business Mathematics33

This course introduces students to basic mathematical functions as applied to the business world and to banking services. In addition, the process of calculating sales discounts and markup, interest, employee compensation, and sales discounts will be covered.
Offered: Fall
Prerequisites: A COMPASS test score of 47-99 for Pre-Algebra, or 0-45 for Algebra or completion of MAT.090 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.101 Business Records Management22

This course focuses on the development, management, and maintenance of a record management system. Basic storage and retrieval methods will be discussed and applied. Records retention, transfer, and disposition, according to records retention schedules, will also be presented. In addition, records and information management technology will be discussed.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.102 Business Communications33

This course covers the fundamental principles and modes of business communications. Students will be introduced to a variety of professional letters, the appropriate use of electronic mail, and the principles of oral communication. In addition, professional development topics such as resume writing and interviewing techniques will be explored.
Offered: Fall
Prerequisites: COMPASS Writing score of 70 or ENG.098 with a grade of C or better.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.103 Office Technology223

This course introduces students to a personal information management program, the electronic search and retrieval of information, basic office machines, and voice recognition software. In addition, an in-depth study of a personal information management system; voice recognition software; navigating, searching, and downloading files on the Internet; and using basic office machines will be included.
Offered: Spring
Prerequisites: AOP.101 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.104 Mathematics of Finance33

This course is a continuation of BOC.100. Students will learn how to apply basic mathematical functions to more advanced business activities. Students will utilize basic concepts of accounting for analyzing business situations. In addition, students will analyze financial statements, interest earnings, discounts, annuities, insurance and the distribution of working capital. Introductory statistical methods will also be covered.
Offered: Spring
Prerequisites: BOC.100
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.107 Tech Skills for Business Environment223

This course provides students with instruction in basic computer skills including keyboarding, 10- key, file management, data storage and retrieval, colloborative technology, and computer hardware and software. Basic formatting rules for letters, memos, reports and tables will be covered as well as basic word processing concepts and proofreading skills. Spreadsheet and database basic terminology and usage will also be introduced. This course is designed for students who are not majoring in an office occupations program.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS and Certificates where applicable.
General Education -- Not Applicable

BOC.109 Voice Recognition I.511

This course will be a basic introduction to voice recognition software. Topics to be covered will include adjusting and tuning the microphone, training voice recognition software to recognize the user's voice, correcting speech errors in the voice recognition software, dictating and manipulating text using basic commands and formatting basic documents. Voice recognition software uses and possibilities will be explored as they relate to business, educational, and personal environments.
Offered: As Needed
Prerequisites: CIS.105
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.110 Small Business Principles33

This course provides an overview for students interested in creating and operating a small business. Basic accounting principles, organizational business structures, operational and supervisory skills, and oral and written communications will be covered in this course.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.120 Customer Service22

This course introduces students to the concepts and skills needed for success in retail and business careers. Topics include listening techniques, verbal and non-verbal communication skills, and the effective use of technology. The ability to effectively interact with customers, to handle customer service issues, and to establish customer relationships and loyalty will be emphasized. Students will also be introduced to methods for effectively managing stress and conflict.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.201 Professional Internship 1153

Students who are currently employed will perform a research project on a topic of interest to the student and to his/her firm. The project will be supervised by the supervising instructor and by the job site supervisor. Permission of supervising instructor, program coordinator or Dean of Career, Technical and Health Education. Permission of supervising instructor, program coordinator or Dean of Career, Technical, and Health Education required.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.202 Professional Internship 2153

The objective of this course is to integrate classroom theory with business practice. Students will receive on-the-job training with selected area businesses in the public and private sector. All internship positions will be supervised by the supervising instructor and a job site supervisor. The positions associated with this internship will be non-paying positions. Courses applicable toward the chosen curriculum and permission of the supervising instructor, program coordinator or Dean of Career, Technical and Health Education. Courses applicable toward chosen curriculum, and permission of the supervising instructor, program coordinator or Dean of Career,Technical, and Health Education required.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

Chaney, Diana D
assistant professor, administrative office professional/graphic design
coordinator of career programs

Culbertson, Vickie L
assistant professor, administrative office professional

Hawkinson, Carrie A
assistant professor, administrative office occupations