2015-16 Catalog

Administrative Office Assistant

Certificate

http://sandburg.edu/academics/administrative-office-assistant

This curriculum prepares students with the skills needed for office work, including keyboarding, records management, communications, computers and other office technology. Graduates are qualified for entry-level positions in a business where a wide variety of office skills are required.

Admission to the Program:   Open

First-Time Enrollees

  • Complete an application for admission to the College and, if desired, apply for financial aid.
  • Send an official high school transcript or GED score report to the Admissions and Records Office.
  • Complete the placement exam, COMPASS.
  • Meet with an advisor/counselor to select classes and complete the registration process

Department of Career, Technical & Health Education
2400 Tom L. Wilson Blvd.
Galesburg, IL 61401
Phone: 309.345.3500
welcomecenter@sandburg.edu

Certificate

First Year
Fall SemesterSemester Hours
AOP.100Careers for Office Professional 1
AOP.101Keyboarding & Formatting 1 3
BOC.120Customer Service 2
BOC.100Business Mathematics 3
BOC.101Business Records Management 2
PSY.101, 107, or SOC 101Introduction to Psychology (or Positive Psychology or Intro to Sociology) 3
Spring Semester
AOP.102Keyboarding & Formatting 2 3
AOP.116Introduction to Microsoft Word 3
AOP.201Business English 2
BOC.103Office Technology 3
ICT.110Computer Software Applications 3
ICT.115Website Support 2
 Total Program Hours: 30.0
 

(Students who do not expect to complete their degree within five years should refer to the Graduation Requirements section in this catalog.)

Culbertson, Vickie L
assistant professor, administrative office professional

Hawkinson, Carrie A
assistant professor, administrative office occupations

Higgins, Diana D
assistant professor, administrative office professional/graphic design
associate dean of career technical health education

AOP.100 Careers for Office Professional11

This course is an exploration of office careers. Office professionals in areas such as: medical, legal, government, education, manufacturing, and financial services will present synopses of career opportunities. Students will be required to participate in seminars to discuss and report on the information presented. It is recommended that students take this course during the first semester of an office program.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.101 Keyboarding & Formatting 1223

This is the first course for individuals who have had no significant prior instruction in keyboarding. Instruction emphasizes the concepts and techniques involved in mastering the computer keyboard, various letter styles, reports, and tables. Minimum five-minute timing speed on straight copy material of 30 gross words per minute (with five errors or less) is required to successfully complete the course.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.102 Keyboarding & Formatting 2223

This is the second semester course in keyboarding. The concepts and techniques presented in AOP.101 will be strengthened with more attention on special letters, forms, tables, and reports. Speed and accuracy development will be stressed. Minimum five-minute timing speed on straight-copy material of 45 gross words per minute (with five errors or less) is required to successfully complete the course. Students also enrolled in AOP.116 are expected to maintain concurrent enrollment to ensure success in this course.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with a minimum grade of C Concurrent enrollment in AOP.116. Medical Administrative,Specialist and Legal Office Assistant majors are exempt,from the AOP.116 prerequsite.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.116 Introduction to Microsoft Word223

This course introduces students to creating, formatting, customizing, proofing, editing, maintaining, managing, and printing documents. Additional topics include merging documents, sorting text, selecting records, inserting elements, and creating and enhancing tables and charts.
Offered: Fall or Spring or Summer
Prerequisites: AOP.101 with a minimum grade of C
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

AOP.201 Business English22

This course provides a comprehensive coverage of effective business communications. In addition, it is designed to review grammar, punctuation, capitalization, number usage, abbreviation styles, and spelling.
Offered: Spring
Prerequisites: A score of 38 or higher on the writing section of the COMPASS exam or completion of ENG.098 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.100 Business Mathematics33

This course introduces students to basic mathematical functions as applied to the business world and to banking services. In addition, the process of calculating sales discounts and markup, interest, employee compensation, and sales discounts will be covered.
Offered: Fall
Prerequisites: A COMPASS test score of 47-99 for Pre-Algebra, or 45 for Algebra or completion of MAT.090 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.101 Business Records Management22

This course focuses on the development, management, and maintenance of a record management system. Basic storage and retrieval methods will be discussed and applied. Records retention, transfer, and disposition, according to records retention schedules, will also be presented. In addition, records and information management technology will be discussed.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.103 Office Technology223

This course introduces students to a personal information management program, the electronic search and retrieval of information, basic office machines, and voice recognition software. In addition, an in-depth study of a personal information management system; voice recognition software; navigating, searching, and downloading files on the Internet; and using basic office machines will be included.
Offered: Spring
Prerequisites: AOP.101 with a grade of C or better
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

BOC.120 Customer Service22

This course introduces students to the concepts and skills needed for success in retail and business careers. Topics include listening techniques, verbal and non-verbal communication skills, and the effective use of technology. The ability to effectively interact with customers, to handle customer service issues, and to establish customer relationships and loyalty will be emphasized. Students will also be introduced to methods for effectively managing stress and conflict.
Offered: Fall or Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

ICT.110 Computer Software Applications33

This course in software applications will provide students with an overview of a computer operating system and commonly used computer software. Students will gain experience with word processing and database management tasks, presentation software, and spreadsheets. Additional software programs associated with the Windows environment will be explored. This course may be used to satisfy the computer requirement common for students planning to transfer to a four-year college or university.
Offered: Fall or Spring or Summer
Prerequisites: Take AOP.101 or or BOC.107 or appropriate articulated high school credit.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable Elective Only

ICT.115 Website Support122

Today's businesses understand the value and importance of a company website, although many do not understand the factors which contribute to its success. Students will be introduced to determining the best way to keep the content and design of a company website up-to-date. Students will explore various strategies that can simplify and streamline what has been called the most difficult task in web development-maintenance. Students will be exposed to proper procedures for text, images, and hyperlinks that are suitable for professional purposes.
Offered: Spring
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable

PSY.101 Introduction to Psychology33

This course is designed to provide an understanding of a variety of topics within the field of psychology. It is not only designed for students planning on majoring in psychology, but for those who have an interest in the scientific basis of behavior, thought, and the physiological processes that underlie each.
Offered: Fall or Spring or Summer
Prerequisites: A COMPASS Reading score of 83 or above is required to enroll in this course, or RDG.096 with a grade of C or better or an ACT Reading score of 20 or higher.
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AA, AS, AFA, AAS, AGS, and Certificates where applicable. IAI Course No. S6 900
General Education -- Social Science

SOC.101 Introduction to Sociology33

The purpose of this course is to acquaint the student with the discipline of sociology as it applies to contemporary American society. This course provides an orientation to the student interested in social science or the helping professions. Among specific topics to be studied are: how the sociologist gathers information, the importance of culture and symbols, personality development, the changing structure of the family, social class and inequality, race and ethnicity, and deviant behavior.
Offered: Fall or Spring or Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate; AA, AS, AFA, AAS, AGS, and Certificates where applicable. IAI Course No. S7 900
General Education -- Social Science Human Relations