TQM Total Quality Management

Hr/Wk
Lect/
Disc
Hr/Wk
Clin
Lab
Sem
Cr
Hr

Courses

TQM.101 Total Quality Management22

This is an introductory course in Total Quality Management (TQM). An in-depth study of TQM principles and practices will be covered which include: leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership and performance measures. TQM techniques, such as SPC and ISO 9000, will be briefly discussed.
Offered: Summer
Applicable toward graduation at Sandburg where program structure permits:
Degree or Certificate: AAS, AGS, and Certificates where applicable.
General Education -- Not Applicable